• Front Officers, Supervisors & Managers
• Retail/Showroom Assistant, Supervisors & Managers

1. Understanding Pregnancy Needs and Challenges

– Physical discomforts and common pregnancy symptoms
– Emotional sensitivity and stress management
– Typical guest expectations during pregnancy

2. Front Desk and Reservation Protocols

– Asking the right questions during booking
– Offering pregnancy-friendly room options
– Providing information on available support services

3. Room Accommodation and Modifications

– Adjusting bed height, lighting, and amenities
– Providing extra pillows, anti-slip mats, and safety features
– Ensuring proximity to elevators and easy access areas

4. Food and Beverage Considerations
– Safe food options and dietary restrictions during pregnancy
– Customizing menus and room service offerings
– Preventing exposure to allergens and harmful substances

5. Emergency Preparedness

– Recognizing signs of pregnancy emergencies (e.g., premature labor, fainting)
– Establishing clear action protocols
– Coordinating with local medical facilities

6. Staff Communication and Sensitivity Training

– Using empathetic and respectful language
– Ensuring cross-departmental cooperation
– Role-playing scenarios to enhance staff confidence