By the end of the program, participants will be able to:

• Define the concept of quality and explain the purpose and benefits of ISO 9001 certification.

• Understand the PDCA (Plan-Do-Check-Act) cycle and apply risk-based thinking in daily work.

• Identify the key ISO 9001:2015 clauses relevant to their job scope.

• Recognize the importance of Quality Policy, Objectives, and documented information.

• Support continual improvement through effective participation in audits, corrective actions, and performance monitoring.

1 Full Day (9:00 AM – 5:00 PM)

Module 1: Welcome & QMS Fundamentals

• Introduction & icebreaker activity
• Overview of ISO 9001:2015 and its relevance to the organization
• Setting learning goals and expectations

Module 2: Context & Leadership

• Clauses 4 & 5: Understanding organizational context and leadership responsibilities
• The role of top management and the Quality Policy
• Interactive discussion: “Leadership in quality culture”

Module 3: Planning & Risk-Based Thinking

• Clause 6: Risk-based thinking and quality objectives
• Group workshop: Identify one key risk and opportunity in daily operations

Module 4: Support & Resources

• Clause 7: Resource management and documented information
• Gamified activity: “Find the Doc” – linking procedures and records to scenarios

LUNCH BREAK

Module 5: Operations – Daily QMS Practice

• Clause 8: Operational control, customer focus, and managing nonconformities
• Case study: Handling non-conforming products or services

Module 6: Performance Evaluation & Improvement

• Clauses 9 & 10: Monitoring, internal audits, and corrective actions
• Brainstorm: “If you were an auditor…” – Identifying improvement areas

Module 7: Wrap-Up & Next Steps

• Recap of key concepts
• Q&A and feedback session
• Commitment to continuous improvement