This programme adopts a competency-based and experiential learning approach:

• Experiential Learning: Structured exercises, simulations, and role-based practice
• Facilitated Debriefing: Reflection and guided group discussions
• Group Work: Peer learning, breakout sessions, and case analysis
• Multimedia Support: Short videos and visual models to reinforce learning
• Action Planning: Clear transfer of learning to workplace application

Each module follows the 4MAT Learning System:

• Why – Relevance and business importance
• What – Conceptual frameworks and evidence-based models
• How – Practical application through exercises
• What If – Reflection, situational analysis, and workplace transfer

At the end of the programme, participants will be able to:

• Recognise common limiting beliefs that impact performance, engagement, and decision-making
• Apply conversational reframing techniques to manage resistance and disengagement
• Combine multiple reframe patterns appropriately for greater conversational impact
• Assess how beliefs influence behaviour and determine suitable conversational responses
• Use motivational and emotionally aligned language to support clarity and action

Day 1: Foundations of Conversational Influence

Module 1: Setting the Frame – Programme Objectives and Outcomes

• Programme context and relevance to business communication
• How high performers apply belief-level influence
• Overview and evolution of reframing methodologies

Module 2: Excellence Starts in the Mind

• How internal perspectives are formed and maintained
• Shifting perspectives as a prerequisite for performance and change
• The interaction between values, beliefs, emotions, behaviours, and goals

Day 2: Identifying and Shifting Limiting Beliefs

Module 3: Spotting the Conversational Frame

• How beliefs surface in everyday language
• Identifying moments of conversational leverage
• Mapping beliefs to goals, emotions, and values in dialogue

Module 4: Advanced Reframing Skills

• Applying a range of reframe patterns to shift perspectives
• Using precision language to guide conversations ethically
• Practice of reframe mastery techniques in real workplace scenarios

Day 3: Integration and Workplace Application

Module 5: Action Planning and Implementation

• Consolidation of key learning points
• Translating conversational influence skills into daily work situations
• Development of individual action plans for sustained application
• Programme conclusion and reflection