The programme adopts a participant-centred and experiential learning through:

• Instructor-led facilitation
• Group discussions and guided reflection
• Role plays, simulations, and case studies
• Peer feedback and experiential exercises
• Practical application linked to workplace scenario

At the end of the programme, participants will be able to:

• Understand the principles and impact of body language and non-verbal
  communication
• Increase self-awareness of personal non-verbal habits and signals
• Accurately interpret body language cues in others
• Apply professional body language to enhance confidence, credibility, and
  influence
• Strengthen communication effectiveness in leadership, teamwork,
  customer engagement, and conflict situations

DAY 1: Foundations & Self-Awareness

Module 1: Introduction to Body Language & Non-Verbal Communication

• Definition and scope of body language
• Importance of non-verbal communication in the workplace
• Verbal vs non-verbal communication
• Common myths and misconceptions

Activity: Silent Communication Ice-Breaker

Module 2: Core Non-Verbal Cues

• Facial expressions and basic micro-expressions
• Eye contact: engagement, confidence, and discomfort
• Posture, stance, and spatial awareness
• Hand gestures and movement

Activity: Observation and Interpretation Exercise

Module 3: Self Body Language Awareness

• What personal body language communicates
• Identifying unconscious habits and signals
• Power poses and confident posture (health- and professionalism-focused)

Activity: Mirror Work and Partner Feedback

Module 4: Emotional Awareness Through Body Language

• Reading emotions through non-verbal cues
• Identifying stress, fear, confidence, and interest
• Cultural sensitivity and contextual interpretation

Activity: Emotion-Matching Role Play

Module 5: Professional Body Language

• Body language in meetings and presentations
• Creating positive first impressions
• Sitting, standing, and walking with confidence

Activity: Mini Presentation with Facilitator Feedback

DAY 2: Reading Others & Applied Skills

Module 6: Reading the Body Language of Others

• Interpreting clusters of body language signals
• Open vs closed body language
• Congruence between words, tone, and actions

Activity: Video Analysis and Group Discussion

Module 7: Body Language in Communication & Relationships

• Active listening through non-verbal cues
• Rapport-building techniques
• Ethical mirroring and matching

Activity: Paired Communication Practice

Module 8: Body Language in Leadership & Influence

• Leadership presence and authority signals
• Non-verbal persuasion and trust-building
• Managing difficult conversations non-verbally

Activity: Leadership Role-Play Scenarios

Module 9: Body Language in Conflict & Stress Situations

• Identifying defensive and aggressive cues
• Calming and grounding body language techniques
• De-escalation through posture, gestures, and tone

Activity: Conflict Scenario Role-Play

Module 10: Practical Integration & Mastery

• Workplace-based case studies
• PersonaKey do’s l action planning and don’ts of body language

Activity: Final Simulation and Peer Feedback