This programme is designed for:

• • Managers, supervisors, and team leaders.
  • High-potential employees identified for leadership development.
  • HR and L&D professionals supporting internal talent and capability building.

DAY 1 — Foundations of Coaching & Core Techniques

MODULE 1: Setting the Frame — Objectives & Outcomes

• Understanding organisational performance challenges and current engagement levels.
• Identifying obstacles to performance and behavioural alignment.
• Introduction to NLP and its relevance to organisational and leadership development.
• Distinguishing coaching from mentoring, consulting, and mana

 MODULE 2: The Coaching Mindset

• Understanding the role of an internal coach.
• Cultivating curiosity, empathy, presence, and developmental leadership behaviours.
• How beliefs, values, and internal dialogue shape behaviour and influence others.

 MODULE 3: Coaching Framework & Application (GROW Model)

• Applying the GROW framework: Goal – Reality – Options – Way Forward.
• Setting clear outcomes and facilitating reflective discovery.
• Adapting structure and flexibility based on coachee needs.

 MODULE 4: Building Connection and Trust

• Establishing rapport and psychological safety.
• Understanding verbal and non-verbal rapport cues.
• Maintaining connection during resistance or challenging situations.

DAY 2 — Deepening Coaching Skills & Embedding the Culture

MODULE 5: The Art of Coaching Conversations

• Developing deep listening skills—hearing meaning, emotion, and intention.
• Mastering powerful, outcome-focused questioning techniques.
• Conducting foundational coaching conversations using real scenarios.

 MODULE 6: Handling Resistance & Driving Performance

• Identifying emotional reactions, defensiveness, or resistance.
• Coaching for performance vs. coaching for development.
• Using reframing and feedback techniques to sustain motivation.

 MODULE 7: Creating a Coaching Culture

• Embedding accountability, ownership, and continuous learning across teams.
• Leadership behaviours that support a coaching-based environment.
• Coaching triads, simulations, and application exercises.
• Crafting action plans to sustain coaching practices.

MODULE 8: Conducting a Structured Coaching Conversation

• Integrating tools, models, and techniques learned throughout the programme.
• Practising a full, structured coaching conversation.
• Step-by-step guidance to prepare for real coaching engagements.
• Final action plan to begin coaching immediately after training.