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EXCELLENT PATIENT SERVICE FOR HEALTHCARE PROFESSIONALS

This training programme is designed to help healthcare professionals deliver exceptional patient care by going beyond medical treatment to build trust, empathy, and meaningful connections. Through practical tools and techniques, participants will enhance their communication and interpersonal skills, strengthen nurse–patient relationships, and actively support better health outcomes. By mastering the art of compassionate care, healthcare workers will not only boost patient satisfaction but also reinforce their professional identity as trusted and empathetic caregivers.

Who Should Attend

  • Nurses, Doctors, Caregivers & Healthcare staff

LEARNING OUTCOMES

By end of the session, participants will be able to:

  • Understand more on effective communication
  • Define good interpersonal relationship
  • Discuss on be a good promoter of active health
  • Define on showing empathic

COURSE OUTLINES

Module 1: Effective Communication

  • Ability to convey information
  • Be positive
  • Good listener
  • Be a mirror

Activities: Communication skills

 

Module 2: Good Interpersonal Relationship

  • Establish boundaries
  • Maintain a confident attitude
  • Be open to constructive criticism and feedback
  • Be an active listener

Activities: Nurse – Patient relationship

 

Module 3: Promoter Active Health

  • Coaching
  • Insight to help
  • Counselling
  • Empower and motivate

Activities: Counselling skills and tools

 

Module 4: Showing Empathetic

  • Understand of others emotion
  • Highly attuned to feelings and emotions
  • Listen intently to others

Activities: Improve patient satisfaction skill

Enquiry

For More info,  Click & Enquire Now

Or Call Us :  +6016 338 2229

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Course Duration

Duration : 1 Days

Training Hour : 9am to 5pm

 

Course Fee

Inclusive of Training Material, Certificates & Meals
Our course is HRDF claimable.
Contact us to claim for promo rate.

WhatsApp Us

 

Location

Axon Consultancy Sdn Bhd
No. 2-2, Plaza Usahawan Genting Kelang,
Jalan Danau Niaga 1, Taman Danau Saujana,
53300 Kuala Lumpur.

Certificate

  • A Certificate of Attendance will be issued upon meeting the following criteria.
  • To qualify for the award of the award of the Certificate of achievement, a participant must achieve 100% attendance and participate in all team discussions

Registration

To register, kindly download & fill in the form.

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Enquiry

For More info,  Click & Enquire Now

Or Call Us :  +6016 338 2229

Enquire Now

About The Trainer

To know more about our trainer, download brochure.

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