COMMUNICATION TO MAKE AN IMPACT
This two-day program helps professionals communicate with clarity, confidence, and impact. Through interactive activities and real-world practice, participants will master verbal and non-verbal skills, adapt to different audiences, and handle tough conversations effectively—building stronger relationships, influencing others, and achieving better results.
Who Should Attend
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Supervisors, managers, team leaders, and frontliners who want to strengthen their communication skills for greater influence, stronger relationships, and improved results.
TRAINING METHODOLOGY
Our approach combines theory with practice to ensure participants gain both knowledge and hands-on skills:
- Interactive Lectures – Deliver core concepts in an engaging, participatory format.
- Role Plays – Simulate real workplace scenarios to build confidence and practical skills.
- Group Discussions – Encourage idea sharing, peer learning, and collaborative problem-solving.
- Case Studies – Analyze real-world examples to connect theory with practice.
- Practical Activities – Apply learning through hands-on exercises for immediate workplace relevance
COURSE OBJECTIVE
By the end of this programme, participants will be able to:
- Recognize the principles of impactful communication in professional and personal settings.
- Apply techniques to communicate clearly, confidently, and persuasively.
- Build rapport and trust through verbal and non-verbal communication.
- Adapt communication style to different audiences and situations.
- Handle difficult conversations and deliver feedback effectively.
Course Content
Day 1: Foundations of Impactful Communication
Session 1: The Power of Communication
- Why communication determines success in hospitality & business
- Elements of impactful communication: clarity, tone, empathy, timing
- Overcoming communication barriers
- Activity: Icebreaker – “Lost in Translation” game
Session 2: Building Your Communication Style
- Identifying personal strengths and blind spots
- Direct vs. indirect communication styles
- DISC/Personality types and communication preferences
- Activity: Self-assessment & group sharing
Session 3: Verbal & Non-Verbal Mastery
- Choosing words to influence and inspire
- Non-verbal cues: posture, gestures, eye contact, voice modulation
- Aligning body language with spoken words for credibility
- Activity: Paired role-play with observation & feedback
Session 4: Listening to Make an Impact
- Active vs. passive listening
- Questioning techniques to deepen understanding
- Paraphrasing and acknowledging to build trust
- Activity: “Listening Triads” – speaker, listener, observer exercise
Day 2: Applied Impactful Communication
Session 5: Persuasive & Professional Communication
- Structuring impactful messages (AIDA model)
- Storytelling as a tool to engage and inspire
- Speaking with confidence in meetings & presentations
- Activity: Short storytelling presentations
Session 6: Handling Challenging Situations
- Giving constructive feedback effectively
- Managing conflict with tact and professionalism
- Responding to complaints and resistance
- Activity: Role-plays on difficult guest/staff scenarios
Session 7: Communicating as a Leader
- Inspiring and motivating teams through communication
- Building credibility and presence
- Coaching conversations for growth
- Activity: Group case study – “Leadership in Action”
Session 8: Action Plan & Commitment
- Reflecting on communication strengths and areas for growth
- Developing a 30-day impactful communication plan
- Group sharing of key takeaways
- Activity: “Commitment Wall” – posting one impactful communication habit to start practicing immediately
Enquiry
Or Call Us : +6016 338 2229
Course Schedule
Date: 2 Days
Time: 9 AM – 5 PM
Course Fee
Inclusive of training material, certificates & meals.
Our course is HRDF claimable.
Contact us to claim for promo rate.
Location
Axon Consultancy Sdn Bhd
No. 2-2, Plaza Usahawan Genting Kelang,
Jalan Danau Niaga 1, Taman Danau Saujana,
53300 Kuala Lumpur.
Certificate
- A Certificate of Attendance will be issued upon meeting the following criteria.
- To qualify for the award of the award of the Certificate of achievement, a participant must achieve 100% attendance and participate in all team discussions
Registration
Enquiry
Or Call Us : +6016 338 2229
About The Trainer & Programme
To know more about our trainer, download brochure.