• Project/Functional managers & executives who may be directly or indirectly involvedin managing stakeholders either in a supportive, managerial or  operational capacity
• Professionals who are tasked in dealing with vendors and customers on a  regularbasis to ensure project objectives are met.

[Stakeholder Identification and Analysis]

Learning how to identify all relevant stakeholders, understanding their roles, interests, and potential impact on the project or organization.

[Stakeholder Engagement Strategies]

Developing and implementing strategies for effectively engaging stakeholders, including communication plans, feedback mechanisms, and conflict resolution techniques.

[Communication and Relationship Management]

Improving communication skills, building trust, and managing relationships with diverse stakeholders.

[Stakeholder Expectations Management]

Understanding stakeholder expectations and developing strategies to manage them effectively.

[Change Management]

Organizational navigation changing and engaging stakeholders throughout the change processing.

[Stakeholder Management Tools Utilizing]

Learning to use various tools and techniques, such as stakeholder maps, power/interest grids, and communication plans.

Day 1: Foundations and Planning

Module 1: Understanding Stakeholder Management in Corporate Context

• Definition and strategic importance
• Stakeholders vs Shareholders
• Key drivers of stakeholder expectations

Module 2: Identifying and Classifying Stakeholders

• Stakeholder mapping techniques (e.g. Power/Interest Grid)
• Internal vs external stakeholders
• Group exercise: Stakeholder Identification for your department

Module 3: Stakeholder Needs and Expectation Analysis

• How to gather stakeholder data (interviews, surveys, CRM)
• Tools to assess and prioritize needs
• Case Study Discussion: A failed project due to stakeholder misalignment

Module 4: Building the Stakeholder Engagement Strategy

• Communication matrix: Who needs what, when, and how?
• Balancing influence and empathy
• Strategic alignment with corporate goals

Day 2: Execution and Influence

Module 5: Effective Communication and Influence Techniques

• Verbal, written, and visual communication methods
• Stakeholder persuasion: using logic, data, and emotion
• Role play: Difficult stakeholder scenarios

Module 6: Conflict Management and Negotiation with Stakeholders

• Types of stakeholder conflict
• Conflict resolution models (e.g., Thomas-Kilmann)
• Win-win negotiation techniques

Module 7: Monitoring and Measuring Stakeholder Engagement

• KPIs and success indicators
• Feedback loops and engagement scorecards
• Post-project stakeholder review methods

Module 8: Applying Stakeholder Management to Real Projects

• Hands-on workshop: Stakeholder plan creation
• Group presentations and peer review
• Action plan for implementation at workplace