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PATIENT COMPANION TRAINING PROGRAMME

This course prepares Medical Companions to deliver safe, effective patient support. Participants will learn care procedures, medical basics, communication, and ethics to work independently or grow career opportunities.

Who Should Attend

  • Individuals interested in entering the medical companionship and patient support industry

Course Objectives

At the end of the programme, participants will be able to:

  • Understand the responsibilities and professional ethics of a medical companion
  • Acquire fundamental patient support skills (healthcare procedures, medical record management, communication techniques)
  • Develop empathy, non-violent communication, and crisis management abilities
  • Gain knowledge of legal risks and client management in medical companionship services
  • Learn the pathways to entrepreneurship and professional development in the patient support industry

Course Content

 Module 1: Introduction to Patient Companion Services

  • Definition and role of a Patient Companion

  • Scope of work and service limitations

  • Industry trends and development of patient companion services

Module 2: Medical Basics for Companions

  • Basic knowledge of common illnesses and hospital departments

  • Introduction to common medications and prescriptions

  • Overview of medical tests and basic interpretation of reports

Module 3: Patient Journey & Hospital Procedures

  • Understanding hospital procedures (registration, payment, tests, medication collection)

  • Responsibilities of a Patient Companion at each stage

  • Processes for emergency care and inpatient support

Module 4: Communication & Emotional Support

  • Effective communication skills with healthcare professionals

  • Communicating with patients’ families

  • Non-Violent Communication (NVC) techniques

Module 5: Professionalism & Ethics

  • Professional ethics and service standards

  • Building empathy and providing psychological support

  • Patient confidentiality and data protection (PDPA compliance)

  • Maintaining boundaries and avoiding over-involvement

Module 6: Legal & Risk Management

  • Service contracts and liability waivers

  • Legal risk prevention and case studies

  • Insurance and risk transfer mechanisms

Module 7: Emergency Handling

  • Managing common emergencies (fainting, allergic reactions, acute pain episodes)

  • Basic first aid and CPR skills

  • Crisis response and coordination with hospital teams

Module 8: Customer Service & Business Skills

  • Customer Relationship Management (CRM)

  • Handling complaints and resolving conflicts

  • Service pricing strategies and package design

  • Career development and entrepreneurial pathways in patient companion services

Enquiry

For More info,  Click & Enquire Now

Or Call Us :  +6016 338 2229

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Course Schedule

Date: 1Days
Time: 930 AM – 530 PM

 

Course Fee

Inclusive of training material, certificates & meals.
 

Our course is HRDF claimable.
Contact us to claim for promo rate.

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Location

Axon Consultancy Sdn Bhd
No. 2-2, Plaza Usahawan Genting Kelang,
Jalan Danau Niaga 1, Taman Danau Saujana,
53300 Kuala Lumpur.

 

Certificate

  • A Certificate of Attendance will be issued upon meeting the following criteria.
  • To qualify for the award of the award of the Certificate of achievement, a participant must achieve 100% attendance and participate in all team discussions

Registration

To register, kindly download & fill in the form.
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Enquiry

For More info,  Click & Enquire Now

Or Call Us :  +6016 338 2229

Enquire Now

About The Trainer & Programme

To know more about our trainer, download brochure.

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