SUPERVISORY DEVELOPMENT PROGRAMME FOR HOSPITALITY & SERVICE INDUSTRY
The Supervisory Development Program is a dynamic two-day training that equips supervisors, team leaders, and junior managers with essential leadership, communication, and people-management skills. Through interactive activities and real-world case studies, participants will learn to delegate effectively, coach and motivate teams, resolve conflicts, and drive service excellence—empowering them to lead with confidence and deliver lasting organizational impact.
Who Should Attend
- Supervisors, Team Leaders, and Junior Managers in the Hospitality and Service Industries
TRAINING METHODOLOGY
This program adopts a highly engaging and practical approach to ensure effective learning and application:
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Interactive Lectures – Concepts are delivered through dynamic discussions that encourage participation and knowledge sharing.
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Case Studies – Real-world scenarios are analyzed to help participants connect theory with practical workplace situations.
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Group Activities – Collaborative exercises promote teamwork, problem-solving, and peer learning.
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Role Plays – Participants practice real-life supervisory challenges, building confidence and developing actionable skills.
COURSE OBJECTIVE
By the end of this programme, participants will be able to:
- Understand the roles and responsibilities of a supervisor.
- Apply effective leadership and communication skills to manage teams.
- Plan, organize, and delegate tasks to ensure smooth operations.
- Motivate and coach team members for improved performance.
- Handle workplace challenges, conflicts, and decision-making effectively.
- Strengthen problem-solving and service excellence skills.
Course Content
Day 1: Foundations of Supervisory Skills
Session 1: The Role of a Supervisor
- Transition from employee to supervisor
- Key responsibilities and expectations
- Balancing operational tasks with people management
- Activity: Group discussion – “What makes a great supervisor?”
Session 2: Leadership Essentials
- Leadership vs. management
- Different leadership styles and their impact
- Building trust and credibility with teams
- Activity: Self-assessment of leadership style
Session 3: Effective Communication for Supervisors
- Giving clear instructions and setting expectations
- Active listening and feedback skills
- Handling cross-department communication
- Activity: Role-play on giving task instructions
Session 4: Time & Task Management
- Prioritizing tasks and managing workloads
- Delegation techniques: assigning the right task to the right person
- Tools for effective daily planning
- Activity: Delegation case study exercise
Day 2: Applied Supervisory Practices
Session 5: Coaching & Motivating Teams
- The importance of coaching and mentoring
- Techniques to motivate and inspire staff
- Recognition and rewards in the workplace
- Activity: Role-play on coaching conversations
Session 6: Handling Performance & Conflict
- Identifying performance gaps
- Giving constructive feedback
- Resolving conflicts professionally
- Activity: Conflict resolution scenarios
Session 7: Problem-Solving & Decision-Making
- Common workplace challenges in hospitality
- Step-by-step decision-making models
- Encouraging team involvement in problem-solving
- Activity: Group exercise – solving a service recovery case
Session 8: Building a High-Performance Culture
- Setting team goals and KPIs
- Leading by example and accountability
- Creating a positive work environment
- Activity: Action plan – “My role as a supervisor moving forward”
Enquiry
For More info, Click & Enquire Now
Or Call Us : +6016 338 2229
Course Schedule
Date: 2 Days
Time: 9 AM – 5 PM
Course Fee
Inclusive of training material, certificates & meals.
Our course is HRDF claimable.
Contact us to claim for promo rate.
Location
Axon Consultancy Sdn Bhd
No. 2-2, Plaza Usahawan Genting Kelang,
Jalan Danau Niaga 1, Taman Danau Saujana,
53300 Kuala Lumpur.
Certificate
- A Certificate of Attendance will be issued upon meeting the following criteria.
- To qualify for the award of the award of the Certificate of achievement, a participant must achieve 100% attendance and participate in all team discussions
Registration
Enquiry
Or Call Us : +6016 338 2229
About The Trainer & Programme
To know more about our trainer, download brochure.