The programme adopts adult learning principles and outcome-based training through:

• Interactive lectures and facilitated discussions
• Practical case studies (local and Malaysian context)
• Role-playing, simulations, and experiential activities
• Group discussions and team-based exercises
• Reflection exercises and guided action planning
• Question-and-answer sessions with the facilitator

By the end of this programme, participants will be able to:

• Explain the role of employer–employee relationships in organisational effectiveness and sustainability.
• Identify key factors that strengthen or weaken workplace trust and engagement.
• Apply effective communication, feedback, and conflict resolution techniques.
• Demonstrate behaviours that promote trust, respect, and collaboration.
• Implement practical strategies to enhance employee engagement, loyalty, and productivity within their teams

Day 1: Foundations & Communication

Module 1: Introduction to Employer–Employee Relationships

• Importance of positive workplace relationships
• Link between relationships, productivity, retention, and organisational culture
• Roles and shared responsibilities of employers and employees

Module 2: Understanding Workplace Dynamics

• Organisational culture and behavioural norms
• Trust, respect, and transparency as relationship foundations
• Identifying relationship gaps and workplace challenges

Module 3: Effective Communication Skills

• Verbal, non-verbal, and digital communication in the workplace
• Active listening, empathy, and clarity
• Constructive feedback techniques that build trust

Module 4: Conflict Management & Resolution

• Common types and root causes of workplace conflict
• Conflict resolution models and prevention strategies
• Role-play and simulations for practical application

Day 2: Engagement, Motivation & Collaboration

Module 5: Employee Motivation & Engagement

• Intrinsic vs extrinsic motivation
• Recognition, rewards, and appreciation practices
• Creating an engaging and psychologically safe work environment

Module 6: Building Team Cohesion & Collaboration

• Trust-building and team cohesion activities
• Cross-functional collaboration strategies
• Malaysian workplace case studies on successful collaboration

Module 7: Leadership & Influence

• Leading by example and role modelling behaviour
• Building credibility, respect, and influence
• Coaching and mentoring for relationship development

Module 8: Action Planning & Implementation

• Individual and team action planning
• Setting measurable and realistic relationship goals
• Group discussion, reflection, and commitment sharing