The programme adopts a blended, interactive learner-centred approach combining:

• Interactive lectures with practical examples
• Facilitated group discussions
• Workplace-relevant case studies
• Structured role-plays (non-sensitive and professional)
• Experiential learning activities
• Peer learning and collaborative exercises
• Action-planning workshops

This blended methodology ensures participants can understand, experience and apply inclusive practices in their daily work

At the end of the programme, participants will be able to:

• Explain the concepts of diversity, equity, and inclusion within a workplace context
• Recognize unconscious bias and its impact on professional interactions and decisions
• Apply respectful and inclusive communication techniques across diverse teams
• Demonstrate effective collaboration in cross-cultural and multi generational environments
• Manage misunderstandings and conflict constructively in diverse workplaces
• Practice inclusive leadership behaviours regardless of role or designation
• Develop and implement a practical DEI action plan aligned with organizational goal

Day 1: Understanding Diversity and Building Awareness

Session 1: Programme Introduction and Expectations

• Programme overview and learning objectives
• Establishing ground rules for psychological safety
• Ice-breaking activity: “Who’s in the Room?”

Session 2: Why Diversity Matters in the Workplace

• Definition and dimensions of workplace diversity
• Business and organisational benefits of diverse teams
• Diversity Wheel Reflection (activity)

Session 3: Equity and Inclusion Fundamentals

• Differentiating diversity, equity, and inclusion
• Barriers to inclusion in organisations
• Inclusion Moments reflection and discussion

Session 4: Self-Awareness and Unconscious Bias

• Understanding unconscious bias and its origins
• Common workplace bias scenarios
• Bias self-reflection exercise (private and non-judgemental)

Session 5: Respectful and Inclusive Communication

• Communication styles and cultural differences
• Active listening and empathy
• Inclusive language and non-verbal communication
• Communication Styles in Action (group activity)

Session 6: Understanding Micro Behaviours at Work

• Positive and negative micro behaviours
• Impact on morale, engagement, and teamwork
• Spot the Micro Behaviour Challenge

Day 2: Building an Inclusive and High-Performing Workplace

Session 7: Cross-Cultural Collaboration

• Cultural values and workplace expectations
• Effective communication across cultures
• Leveraging diversity for problem-solving
• Culture-to-Culture Exchange Map (activity)

Session 8: Conflict Management in Diverse Teams

• Causes of misunderstanding in diverse environments
• Healthy vs unhealthy workplace conflict
• Conflict resolution frameworks
• Guided role-play (safe, professional scenarios)

Session 9: Inclusive Leadership for All Roles

• Inclusion as a shared organisational responsibility
• Modelling inclusive behaviours
• Fair decision-making and participation
• Inclusive Leadership Challenge (case studies)

Session 10: DEI Action Planning

• Identifying inclusion strengths and gaps
• Setting realistic and measurable goals
• Personal and team DEI action plans
• Commitment statement