This programme adopts a competency-based and experiential learning approach:

• Experiential Learning: Practical exercises, simulations, and role-based activities
• Facilitated Debriefing: Structured reflection and guided discussions
• Group Work: Peer learning, breakout sessions, and scenario analysis
• Multimedia Support: Relevant videos and visual models to reinforce learning
• Action Planning: Clear focus on workplace application and transfer of learning

Each module follows the 4MAT Learning System:

• Why – Business relevance and importance
• What – Conceptual frameworks and evidence-based models
• How – Practical application through exercises
• What If – Reflection, situational analysis, and workplace transfer

At the end of the programme, participants will be able to:

• Understand how the structure of the mind influences communication style and outcomes
• Apply core NLP principles to improve clarity, impact, and influence in communication
• Identify internal drivers, values, and motivations that shape behaviour and decision-making
• Build rapport and trust quickly, including with resistant or difficult individuals
• Handle objections and resistance conversationally without confrontation
• Use values-based and emotionally aligned language to guide others toward action
• Ask effective questions that uncover hidden needs, beliefs, and concerns
• Reframe objections and resistance into engagement and collaborationl

Day 1: Foundations of High-Impact Communication

Module 1: Setting the Communication Frame

• Understanding current organisational communication challenges
•  Identifying barriers to performance and engagement
• Resources required for effective communication and influence
• Introduction to NLP and its relevance to organisational performance and team alignment

Module 2: Excellence Starts in the Mind

• How internal states influence communication behaviour
• Conscious and unconscious processes in communication
• Accessing internal resources for confident and effective interaction

Module 3: Empowerment and Accountability in Communication

• Personal responsibility for communication outcomes
• Empowered communication and its impact on results
• Accountability as a foundation for influence and leadership presence

Module 4: Building Rapport and Connection Instantly

• Managing first impressions effectively
• Body language and non-verbal communication cues
• Overcoming resistance and mindset barriers in conversations
• Understanding how internal states affect external relationships

Module 5: Changing the Inner World for Better Communication

• Thought patterns and belief structures
• Translating internal change into external communication behaviour
• Overcoming perceived limitations to communicate with impact

Day 2: Values-Based Influence and Sustainable Application

Module 6: Identifying Values and Motivation Drivers

• Values as key drivers of behaviour and decision-making
• Motivation through values-based communication
• Identifying and responding to values in others

Module 7: Developing Trust and Emotional Resilience

• Understanding the structure of trust in professional relationships
• Building self-trust and trust in others
• Emotional awareness and resilience in challenging conversations

Module 8: Aligning Values with Behaviour

• Behavioral congruence and communication credibility
• Authentic communication aligned with personal values
• Aligning individual and team communication for performance

Module 9: Action Planning and Workplace Application

• Translating learning into daily communication practices
• Developing individual communication action plans
• Embedding new skills for sustainable behaviour change