Trainer Portfolio: Mr. Wan Mohd Fadzil

HRDC Accredited Trainer | Certified Hospitality Trainer (CHT, AHLEI0USA) | Hospitality Leadership & Service Excellence Consultant

Wan Mohd Fadzil is a seasoned hospitality professional and certified international trainer with over 40 years of transformative leadership in the hotel and tourism industry. His illustrious career spans across prestigious hospitality brands such as Pan Pacific, Sheraton, Parkroyal, Hilton Kuala Lumpur, Hyatt, The Kasturi, and Adya Hotel Langkawi.

Recognized for his innovative approach to service excellence, operational leadership, and talent development, Wan Fadzil has consistently elevated hospitality standards and mentored countless professionals into successful careers. His blend of academic insight, practical management experience, and training expertise makes him one of Malaysia’s most respected figures in the field of hospitality education and corporate training.

Professional Experience

Hotel Leadership Roles (1981–2020):

• Adya Hotel Langkawi – Resident Manager / Hotel Manager (2016–2020)

• The Kasturi Resort, Cherating – Operations Manager (2001–2003)

• Casuarina Meru Hotel, Ipoh – Director of Operations & Training (2014–2015)

• Seri Pacific Hotel, Kuala Lumpur – Training Manager (2012–2014)

• Parkroyal Hotel, Kuala Lumpur – Rooms Division Manager (2008–2010)

• Tiara Beach Resort, Port Dickson – Director of Rooms / EAM (2006–2012)

• The Pan Pacific Hotel, Kuala Lumpur – Front Office Manager (2000–2006)

• Sheraton Subang Hotel & Towers – Manager, Marketing Services (1996–1997)

• Sheraton Utama Brunei / Atallah Sheraton Riyadh / Al Sadeer Novotel Baghdad – Front Office & Night Audit roles (1980s–1990s)

Throughout his extensive career, Wan Fadzil has been instrumental in pre-opening projects, team leadership, guest service training, and service recovery enhancement, setting benchmarks for operational excellence.

Training & Academic Contributions

• External Examiner, Taylor’s College – Diploma in Hotel Management (2009)

• Official Trainer, MAHTEC–JTM Project – Basic Hospitality Program (2009)

• Industry Expert Panel, Kolej Vokasional Langkawi – Diploma in Tourism (2018)

• Certified Host Malaysia Programme – Trainer, Ministry of Tourism, Arts and Culture (MOTAC), 2012

• Conducted in-house programs on:

  • Guest Service Excellence

  • Leadership & Management Skills

  • Revenue Management & Strategic Pricing

  • Customer Experience Optimization

  • Orientation & Service Quality Reinforcement

Certifications & Education

• Certified Hospitality Trainer (CHT) – American Hotel & Lodging Educational Institute (AHLEI), USA (2002/03)

• Post-Graduate Certificate in Business Administration – Southern Cross University, Australia (2006–2008)

• Professional Development Program (Revenue Management) – Cornell-Nanyang University, Singapore (2007)

• Certified Train-the-Trainer & Assessor – TAFE Australia (1996)

• HRD Corp Certified Trainer, Malaysia

 Areas of Expertise

• Hospitality Leadership & Management

• Guest Experience & Service Excellence

• Revenue Management & Strategic Pricing

• Team Development & Staff Engagement

• Pre-Opening & Operational Setup

• Training Program Design & Delivery

Professional Philosophy

Driven by a passion for excellence, Wan Mohd Fadzil believes in cultivating people-centered hospitality where service is delivered with heart, professionalism, and consistency. His training sessions combine real-world experience, interactive learning, and strategic insight—empowering participants to excel in both operational and leadership roles.